Refunds

Last updated October 31, 2026

Local and Free

Local and a Free account cost nothing, so there's nothing to refund. On a Free account you pay only for the Dig credits you buy.

Pro and Cloud

• Within 14 days of a payment, monthly or yearly, a first one or a renewal, ask and we'll refund it. If you've used Dig credits that came with it, we take those off the refund at their pay-as-you-go price.
• After 14 days, we don't refund the rest of a month or year. Cancel any time and your plan stays on until the end of the period you've paid for, then stops renewing. You won't be charged again.
• Dig credits included with a plan are for that month and don't carry over to the next.

Dig credits

• Credits you buy stay on your account while you use it. They expire after a year with no activity on your account: no sign-in, no AI request and no purchase in 12 months.
• Within 14 days of buying them, we'll refund the credits you haven't used. Credits already spent on AI requests can't be refunded.

When something went wrong

If you were charged twice, charged after cancelling, or charged in error, we'll refund it, whenever you notice.

How to ask

Email support@atdig.com from the address on your Atdig account, or reply to your receipt. Refunds go back to the way you paid. Most arrive within 5 to 10 business days, depending on your bank.

Who handles payments

Our orders are processed by our online reseller, Paddle.com, the merchant of record for all our orders. Paddle handles payments, taxes and refunds, and you may also ask Paddle for a refund through your receipt.

Your rights

This policy doesn't take away any rights you have under the consumer law where you live, such as a right to cancel within 14 days in the EU and UK.